We are being fooled by money minders!?
I was needing a new laptop because my old Fujitsu one just got out of use. My situation was at a very desperate one; lots of work to be submitted in a short time period & without my useful tool; my notebook.
Luckily while reading the newspapers i came with a splendid occasion on 'DELL' branded laptops at frankly superb low prices. At first sight i was a bit afraid due to the prices proposed on the advert but after looking down a my desperate situation i was convinced that this was my ultimate solution to solve my problem rapidly.
Without delay, i went on & bought a brand new laptop. How happy i was, then a friend of mind ask me about the warranty of the laptop.
As mentioned on the advert i told him 5 years; he added are you sure? I was doubtful on this particular characteristic. I phone there and they told me '5years parts and labor'. I was very relief and immediately call my friend to tell him about the warranty. Meanwhile the later has call some friends of him to get more information about DELL warranty verification; he has got a link where he told me to put my 'SERVICE TAG' then i'll get the right warranty period/duration whatever it is called.
The link 'dellservicetag.com'.
I got the most unpleasant surprised of my life:-
It displayed 242 days which is the equivalent of 1year only.
On viewing this i started to do some more investigation about DELL's product being sold in Mauritius; apparently there are several distributors which are LEAL,Harel mallac & another one which i don't have the right name.
I was very upset about this bad buying issue; i started to chase those distributors and got same answer from both LEAL & Harel mallac; my newly bought laptop was sold by the other one and is currently selling out products with only 1year warranty but advertising 5years.
We pay for shit?
The brand value has no more importance?
They just want to get our money without giving the stated guarantees & warranty!
Dear friends, i have already been cornered and have had to pay once more for a warranty upgrade at another seller; Please verify your product thoroughly using your SERVICE TAG when buying a DELL product!
See link below:
Thanks & take note,
14 Jun 2016 11:27, updated
24 Mar 2012, published